F.A.Q.
We understand that purchasing a pool cover naturally raises many questions. That’s why we’ve gathered here the answers to the most frequently asked questions about the Coverseal, its installation, maintenance, and much more.
You’ll find them below, organised by theme or accessible through the quick search feature.
General information
Practical questions
Customer service
General information
Categories:
General information
Practical questions
- Delete and reinstall the mobile app: Click directly on the QR codes visible on page 4 or search for “Coverseal” in your store. On first start, allow the use of Bluetooth. The cover can only be connected to one phone at a time.
- Connect close to your cover: If an update is available, the app will guide you step by step. Follow the instructions displayed on the screen. You may need to unplug and then reconnect the power cables. Refer to the provided video if necessary.
- If the “Firmware Installation” or “Cover Check” step loops for more than 2 minutes, follow these steps:
1. Close the app completely
2. Unplug both black power cables
3. Wait 5 seconds
4. Reconnect the cables, ensuring they are properly inserted
5. Restart the app and repeat step 2
The “Cover check” phase may no longer appear: this is normal. It means the board has restarted correctly.
If the update still fails or if the problem persists, contact our technical support.
Categories:
General information
Practical questions
- Check the power supply: open the side hatch and check that the power connectors (the black cables) are properly seated: from the solar panel (lower cable) and the battery (upper cable). If the cover remains undetectable in the app or if it does not move, proceed to the next step.
- Reinstall the mobile app: Delete the app and reinstall it. Click here for iPhone or here for Android. When opening the app for the first time, remember to allow Bluetooth access. Ensure that only one phone is connected to the cover, and log in while standing close to it. If your cover requires an update, a banner will appear directly within the app. To start the update, simply unplug and reconnect the power cables. Refer to the accompanying vidéo if needed. If the issue persists, move on to the next step.
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Test without the solar power supply: unplug the cable from the solar panel (lower black cable). Then try with the wired control or the Open/Close buttons: if the buzzer remains silent, it is probably the fuse (proceed to step 4). If the buzzer sounds but the cover remains still or jerky, it is probably the battery.
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Replace the fuse:Fuse version 1: disconnect the two black cables, open the electronic box with a small screwdriver and replace the fuse with the supplied 20A fuse (inside the box). Reconnect, test the cover over 1 m with the buttons or wired control, then reconnect via the app if everything works. Reconnect and test.Fuse version 2: open the side hatch and disconnect the two black power cables. First check the battery fuse (at the bottom) and replace it if damaged. Reconnect and test. If the problem persists, check the motor fuse (at the top), replace it, if necessary, then reconnect the cables and restart the application.If the problem still persists after all these steps, contact your Installer.
Practical questions
Category:
Practical questions
Yes, by reducing the intensity of the spray and using a neutral pH soap. Special attention should be paid to rails where regular cleaning is essential to ensure the performance and longevity of your cover. For the trim, we recommend using a microfiber cloth to preserve its appearance and durability.
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Practical questions
The membrane that strongly limits photosynthesis and prevents leaves from falling into your pool should keep you from having to resort to shock treatments to purify your pool water. Nevertheless, under exceptional circumstances, this type of treatment may be considered. However, it is strongly recommended to keep the Coverseal open for 24 to 48 hours, to avoid any excessive concentration of chemicals that could damage the membrane.
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Practical questions
No. Repeated shocks or excessive pressure may cause deformation of the trim or damage to the mechanics. Such damage is not covered by the warranty.
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Practical questions
Yes, on the latest versions of the Automatic model, it is now possible to control your Coverseal from a smartphone while keeping a direct view of the cover when handling it, for safety reasons. The dedicated application also allows you to consult technical parameters such as:
– the charge level of the batteries,
– the number of opening/closing cycles performed,
– the history and details of alarms in the event of malfunction.
For previous versions, an upgrade is possible in order to activate the opening and closing control via your smartphone. We recommend that you contact your Partner directly for more information.
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Practical questions
It is not necessary to walk on it to clean the membrane: a low-pressure cleaner (set to moderate power) or a telescopic handle is more than enough. However, you can walk on top of them barefoot or with flat-soled shoes, without any risk.
A quick reminder: the Coverseal provides effective protection in the event of an accidental fall, but it is not designed to be used as a playground.
Category:
Practical questions
Our covers do not require any special technical maintenance. However, it is strongly recommended to carry out regular cleaning of the rails and mechanism to remove any accumulation of sand, soil, leaves, branches or other dirt that may affect proper functioning and life of the cover.
In addition, it is necessary to respect the rules stated in the user manual, such as maintaining the appropriate water level in your pool, in order to preserve the safety of the cover.
Categories:
General information
Practical questions
- Delete and reinstall the mobile app: Click directly on the QR codes visible on page 4 or search for “Coverseal” in your store. On first start, allow the use of Bluetooth. The cover can only be connected to one phone at a time.
- Connect close to your cover: If an update is available, the app will guide you step by step. Follow the instructions displayed on the screen. You may need to unplug and then reconnect the power cables. Refer to the provided video if necessary.
- If the “Firmware Installation” or “Cover Check” step loops for more than 2 minutes, follow these steps:
1. Close the app completely
2. Unplug both black power cables
3. Wait 5 seconds
4. Reconnect the cables, ensuring they are properly inserted
5. Restart the app and repeat step 2
The “Cover check” phase may no longer appear: this is normal. It means the board has restarted correctly.
If the update still fails or if the problem persists, contact our technical support.
Category:
Practical questions
Regardless of the model, your pool cover can always be opened or closed manually. Even in the event of a battery failure, there is always a solution! However, the manual manoeuvre should only be used in the event of a power failure and should not be used to loosen your cover.
1. Remove the 2 flaps (one on each side of the trim). For modules without cylinders, go directly to point 3.
2. Lift the trim on each side until you hear the click.
3. Identify the red motor cable and disconnect it.
4. Identify the manual manoeuvring flange and insert the extension provided during installation.
5. Place the racagnac (ratchet wrench) at the end of the extension, and adjust the knob to the desired position.
You can now operate the system to open or close the cover. To put your cover back in place, reverse the steps from 5 to 1. To lower the trim (only on models equipped with cylinders), actuate the two levers inside it by lifting it slightly before lowering it again.
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Practical questions
Download the Coverseal app: Click directly on the QR codes visible on page 4 or search for “Coverseal” in your store.
If you already have an account:
- Check that your phone is properly connected to the internet. Log in with your ID (the email address used during installation) and your password. If you have forgotten your password, click on ‘Forgot password’. You will then receive a 6-digit code by email (wait up to 1 minute). If you do not receive it: check your spam or confirm that the address is correct. If you still receive nothing, contact us!
- Enter your 6-digit code. If the message “Token has expired” appears, you may have requested a new code too soon. If this is the case, wait 2 minutes, delete all emails from noreply@coverseal.com, request a new code and if the problem persists, contact us.
- Lastly, once you have received the code, create a new password (minimum 8 characters, including 1 number and 1 special character).
If you do not yet have an account :
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Your phone must be connected to the internet. You must be invited by an installer or the cover owner.
If you are a guest, contact the owner. If you are the owner, contact your Installer.
- The owner can check whether the email address used is correct via: Cover details → Users
Categories:
General information
Practical questions
- Check the power supply: open the side hatch and check that the power connectors (the black cables) are properly seated: from the solar panel (lower cable) and the battery (upper cable). If the cover remains undetectable in the app or if it does not move, proceed to the next step.
- Reinstall the mobile app: Delete the app and reinstall it. Click here for iPhone or here for Android. When opening the app for the first time, remember to allow Bluetooth access. Ensure that only one phone is connected to the cover, and log in while standing close to it. If your cover requires an update, a banner will appear directly within the app. To start the update, simply unplug and reconnect the power cables. Refer to the accompanying vidéo if needed. If the issue persists, move on to the next step.
-
Test without the solar power supply: unplug the cable from the solar panel (lower black cable). Then try with the wired control or the Open/Close buttons: if the buzzer remains silent, it is probably the fuse (proceed to step 4). If the buzzer sounds but the cover remains still or jerky, it is probably the battery.
-
Replace the fuse:Fuse version 1: disconnect the two black cables, open the electronic box with a small screwdriver and replace the fuse with the supplied 20A fuse (inside the box). Reconnect, test the cover over 1 m with the buttons or wired control, then reconnect via the app if everything works. Reconnect and test.Fuse version 2: open the side hatch and disconnect the two black power cables. First check the battery fuse (at the bottom) and replace it if damaged. Reconnect and test. If the problem persists, check the motor fuse (at the top), replace it, if necessary, then reconnect the cables and restart the application.If the problem still persists after all these steps, contact your Installer.
Category:
Practical questions
Yes, it is important and even mandatory according to AFNOR standard NF P90-308.
This makes it possible to guarantee the safety of your loved ones and the good condition of the cover by directly detecting if someone is in the pool or if any obstacles are on the membrane (branches, wipes, ball, etc.).
Category:
Practical questions
Yes The material used to manufacture the membrane has been used for many years in construction, in particular to make large structures such as exhibition palaces. It is supplied by Serge Ferrari, a world leader in this field, and meets the most demanding standards, including NF P90-308 (December 2013).
It is a pre-stressed membrane coated with several layers of polymer, capable of supporting several tons and recovering its initial shape after deformation. It is, therefore, a solution that guarantees safety and tranquillity for the whole family.
Category:
Practical questions
On previous generations of Automatic models, the winterization switch allowed you to disable the remote control receiver to preserve the batteries during the low season, when the sunshine is lower. It is recommended to place it in the OFF position from 1 September to 1 May. Otherwise, the batteries could fall into deep discharge and require replacement.
Note: on the latest versions of this model, this switch is no longer present, because energy management has been optimized.
Category:
Practical questions
All you need to do is:
– close the cover completely
– maintain the water level of your pool according to the instructions in the user manual;
– clear the solar panel(s) of the Automatic model in case of heavy snowfall to maintain a good charge of the batteries
– set the winterization switch to off in order to preserve the batteries (previous versions of the Automatic model)
Thanks to the membrane, photosynthesis is strongly limited: no noticeable dirt is found in the spring. For optimal results, it is advisable to run the filtration only a few hours a day during wintering.
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