Categories:
General information
Practical questions
- Check the power supply: open the side hatch and check that the power connectors (the black cables) are properly seated: from the solar panel (lower cable) and the battery (upper cable). If the cover remains undetectable in the app or if it does not move, proceed to the next step.
- Reinstall the mobile app: Delete the app and reinstall it. Click here for iPhone or here for Android. When opening the app for the first time, remember to allow Bluetooth access. Ensure that only one phone is connected to the cover, and log in while standing close to it. If your cover requires an update, a banner will appear directly within the app. To start the update, simply unplug and reconnect the power cables. Refer to the accompanying vidéo if needed. If the issue persists, move on to the next step.
-
Test without the solar power supply: unplug the cable from the solar panel (lower black cable). Then try with the wired control or the Open/Close buttons: if the buzzer remains silent, it is probably the fuse (proceed to step 4). If the buzzer sounds but the cover remains still or jerky, it is probably the battery.
-
Replace the fuse:Fuse version 1: disconnect the two black cables, open the electronic box with a small screwdriver and replace the fuse with the supplied 20A fuse (inside the box). Reconnect, test the cover over 1 m with the buttons or wired control, then reconnect via the app if everything works. Reconnect and test.Fuse version 2: open the side hatch and disconnect the two black power cables. First check the battery fuse (at the bottom) and replace it if damaged. Reconnect and test. If the problem persists, check the motor fuse (at the top), replace it, if necessary, then reconnect the cables and restart the application.If the problem still persists after all these steps, contact your Installer.